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Frequently Asked Questions

Please give us a call at +1 800-577-6941, if you don’t see the answer you are looking for. We have some of the most frequently asked questions about debt relief below.

Debt resolution (aka debt settlement, negotiated debt settlement, or debt negotiation) is a process where a company (like Debt Boss) negotiates or settles an unsecured debt to a creditor or debt collector.

The debt resolution company has two goals when they’re negotiating with your creditors:

  1. to reduce the amount you owe and
  2. to “settle” the debt more quickly than you’d pay it off on your own.

While that may seem too good to be true, the debt resolution process is pretty standard for creditors… many often settle debt for less than the amount owed. Creditors know that clients facing hardship may never pay the debt or decide to declare bankruptcy, so it’s in the creditor’s own interest to settle the debt for less rather than getting no money at all.

Debt resolution is generally for people with $10,000 or more in unsecured debt who want to reduce their total amount of debt without declaring bankruptcy. If you’re facing financial hardship and have more debt than you can pay off in the next two to four years, debt resolution can be a solid option for getting yourself back on track financially.
We only work with debts without collateral attached to them, also known as unsecured debt. Unsecured debt includes everything from credit cards to store cards and medical bills. Debts with collateral attached –like mortgages, car loans, or federal student loans– are not eligible for debt resolution. Get in touch with us if you need to clarify which of your debts are eligible.

Creditors hire collectors to pressure you into paying as much as they can get, and they’ll then pocket a percentage of whatever you pay your creditors. Collection calls are a natural part of debt resolution programs, and are actually a key indicator that your debt resolution program is working! Our most successful clients choose to let calls from unrecognized numbers go to voicemail. There are even free apps you can download on a smartphone to block certain calls. Thanks to federal and state laws, you have rights against collection harassment (click here for more FTC guidelines about those laws and your rights). If you accidentally end up speaking to a collector, you should let the collector know you’re working with Debt Boss, so they should call us instead of you. Then, make sure to let us know about the call, including which collector is calling you and when they called you. We want to get your creditors to call us if they’re looking to receive payment, not you.

Legal action by creditors could occur. If you do receive a legal notice, please send it to our service team so they can prioritize this creditor or lender and work to settle it first. Rather than taking legal action, a more common step creditors take is selling your debt to third-party collection agencies and/or law firms. When something like this happens, this particular creditor or lender might get moved to a priority list. If a lawsuit does get filed against you, your settlement negotiators can attempt to resolve that creditor or lender’s account by setting up a specific payment plan. They also may be able to refer you for further help if needed. Note: We are not a law firm and can’t offer any legal advice.
While the answer can be different for everyone, in general, forgiven debts can be taxable. When tax time rolls around, you’ll likely receive a Cancellation of Debt form (1099-c) from the lender that forgave your debt. To find out about your specific situation –and understand the potential tax implications of any debt that’s been forgiven through a debt relief program– it’s a good idea to talk to your tax advisor.
Most client credit is already being negatively impacted by poor payment history and amounts owed, which are the two largest factors of your credit. Whether your credit is maxed out or you have a high debt-to-credit or debt-to-income ratio, chances are that your credit has been negatively impacted. Our goal is to help you resolve your debt quickly, so that you can start building a brighter financial future (including a more positive credit score) as soon as possible. Everyone’s specific credit situation is different, but in general, enrolling in any debt resolution program could have a negative impact on your credit. The good news is that, while you may take one step back with your credit, you’ll take five steps forward with resolving debt. In the long term, the credit effect could be much more positive; Once your debts are resolved, you can practice positive credit behavior to build your credit score back up over time.

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*Please note that all calls with the company may be recorded or monitored for quality assurance and training purposes. All claims are based on enrolled debts. Not all debts are eligible for enrollment. Not all clients are able to complete our program for various reasons, including their ability to save sufficient funds. Our estimates are based on our own professional experience and prior achieved results, which will vary depending on your specific circumstances. We do not guarantee that your debts will be resolved for a specific amount or percentage or within a specific period of time. We do not assume your debts, make monthly payments to your creditors or provide tax, bankruptcy, accounting or legal advice or credit repair services. Our service is not available in all states and our fees may vary from state to state. Please contact a tax professional to discuss potential tax consequences of less than full balance debt resolution. Read and understand all program materials prior to enrollment. The use of debt settlement services will likely adversely affect your creditworthiness, may result in you being subject to collections or being sued by creditors or collectors and may increase the outstanding balances of your enrolled accounts due to the accrual of fees and interest. However, negotiated settlements we obtain on your behalf resolve the entire account, including all accrued fees and interest.

All members shall not discriminate – and shall make available to prospective customers notice that they do not discriminate – on the basis of race, color, religion, sex, marital status, national origin or ancestry.

** Under our debt resolution program, our estimates are based on prior results, which will vary depending on your individual program terms and your specific enrolled creditors. We cannot guarantee that we will be able to resolve all of your enrolled accounts or that we will be able to resolve them for a specific amount or within a specific period of time. Not all of our clients will be able to complete our program for any number of reasons, including, but not limited to, their ability to save enough money during the term of their program. Under our program, we do not assume the liability for your enrolled accounts, and we do not make monthly payments to your creditors. Failing to make timely payments to your creditors on your enrolled accounts will likely adversely affect your creditworthiness, increase the outstanding balances due to the accrual of interest charges, penalties and late fees, and may subject you to collection actions or lawsuits by your creditors. However, the repayment agreements that we may negotiate on your behalf will resolve the entire outstanding balance on that account, including any interest, penalties or fees accrued during your program participation. Any amount of debt forgiven by your creditors may be subject to income tax, and you should consult with an accountant or attorney regarding the potential tax consequences of paying less than the full amount owed on your enrolled accounts. We do not provide tax, accounting, legal or bankruptcy advice. We are not a credit repair company, and we do not provide credit repair services. You should carefully read all program materials prior to your enrollment to be sure you fully understand the terms and conditions of our program. Our program is not available in all states, and our fees vary by state.

*** Certain types of debts are not eligible for enrollment. Some creditors are not eligible for enrollment because they do not negotiate with debt settlement companies.

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